Shipping policy

Shipping Policy – Pet Smile Boutique

Last updated: 02/20/2026

At Pet Smile Boutique, we strive to deliver your pet products safely and on time. Please review our shipping policy below:

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1. Processing Time
- Orders are processed within 2–5 business days after payment confirmation.  
- Orders placed on weekends or holidays will be processed on the next business day.  

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2. Shipping Methods and Carriers
- We ship using trusted carriers such as USPS, UPS, or FedEx.  
- The choice of carrier depends on product size, weight, and destination.  
- Tracking information will be provided once the order has been shipped.  

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3. Shipping Rates
- Shipping costs are calculated at checkout based on weight, dimensions, and destination.  
- Promotional free shipping offers may apply to specific products or order amounts, as indicated on our website.  

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4. Delivery Times
- Standard delivery within the United States typically takes 3–7 business days after processing.  
- Delivery times may vary depending on location, carrier delays, or unforeseen circumstances.  
- Pet Smile Boutique is not responsible for delays caused by carriers, weather, or customs.  

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5. Risk of Loss
- Once an order is handed over to the carrier, the risk of loss or damage transfers to the customer.  
- Customers should contact the carrier directly for claims related to lost or damaged packages.  

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6. International Shipping
- At this time, Pet Smile Boutique ships only within the United States.  
- International shipping options may be added in the future and will be updated in this policy.